The FAC Helpdesk is able to assist with inquiries via our Helpdesk platform or email. We do not offer phone support. The FAC Helpdesk is open Monday through Friday from 8 AM to 5 PM EST.
The response time to tickets is generally within 2 hours of receipt during regular hours of operation, and tickets are typically resolved within 3 business days.
Contacts:
Email:
support@fac-gov.zendesk.com
Support Platform:
https://support.fac.gov/hc/en-us
Hours of Operation:
Monday through Friday
8 AM to 5 PM (EST)
The Helpdesk is closed for the following holidays.
| January 1st | New Year's Day | Closed |
| January 15th | Martin Luther King Jr. Birthday | Closed |
| May 27th | Memorial Day | Closed |
| June 19th | Juneteenth | Closed |
|
July 4th |
Independence Day | Closed |
|
September 2nd |
Labor Day | Closed |
|
October 14th |
Indigenous People Day | Closed |
|
November 11th |
Veterans Day | Closed |
| November 28th | Labor Day | Closed |
| December 25th | Christmas Day | Closed |